Refund policy

Last updated: 14 August 2026

At Hobbyist Nirvana, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.

Returns

Eligibility for returns

  • You have 7 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
  • You will need the receipt or proof of purchase.
  • A complete unpacking (unboxing) video is mandatory for any claim of damage, defect, missing parts, or a wrong item received. See Unpacking video below.

Non-returnable items

  • Items that are personalized or custom-made.
  • Perishable goods such as food, flowers, or plants.
  • Intimate or sanitary goods.
  • Gift cards and downloadable software products.

Unpacking video (mandatory)

Please record a video while you open your parcel. This protects both you and us, and lets us settle courier damage and missing-item claims quickly.

  • The video must be a single, continuous, unedited recording that starts before the package is opened.
  • It must clearly show the sealed outer packaging and shipping label, the package being opened, and the full contents including all accessories.
  • If the item is claimed to be damaged, defective, or incorrect, the video must show that condition on first unpacking.
  • Share the video with us at support@hobbyistnirvana.com or on WhatsApp at +91 92053 72772 within 48 hours of delivery.
  • Claims submitted without a valid unpacking video are subject to evaluation by Hobbyist Nirvana support, at our sole discretion. We may approve, partially refund, or decline such claims based on that evaluation.

Refunds

Processing refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Partial refunds

Partial refunds are granted for:

  • Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
  • Any return we accept at our discretion after the 7-day return window has passed.
  • Damage, defect, missing-part, or wrong-item claims made without a valid unpacking video, where our support team's evaluation supports a partial settlement.

Exchanges

If you need to exchange an item, please email us at support@hobbyistnirvana.com and we will share the return address and instructions.

Return shipping

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or incorrect items

  • If the item you received is damaged or incorrect, please contact us immediately at support@hobbyistnirvana.com with details of the product and the defect, along with your unpacking video.
  • We will provide you with instructions on how to return the item. We will bear the cost of shipping the replacement item to you if the return is due to our error.
  • Where no unpacking video is available, the claim will be assessed by Hobbyist Nirvana support and resolved at our discretion.

Contact us

If you have any questions about how to return your item to us, contact us at support@hobbyistnirvana.com or on WhatsApp at +91 92053 72772.