Effective Date: 20th Nov 2024
At HobbystNirvana, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- Eligibility for Returns:
- You have 7 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
- You will need the receipt or proof of purchase.
- Non-Returnable Items:
- Items that are personalized or custom-made.
- Perishable goods such as food, flowers, or plants.
- Intimate or sanitary goods.
- Gift cards and downloadable software products.
Refunds
- Processing Refunds:
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Partial Refunds:
- Partial refunds are granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 15 days after delivery.
Exchanges
If you need to exchange an item, please send us an email at support@hobbyistnirvana.com and send your item to sender address.
Shipping
- Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged or Incorrect Items:
- If the item you received is damaged or incorrect, please contact us immediately at support@hobbyistnirvana.com with details of the product and the defect.
- We will provide you with instructions on how to return the item. We will bear the cost of shipping the replacement item to you if the return is due to our error.
Contact Us
If you have any questions on how to return your item to us, contact us at: support@hobbyistnirvana.com.